The process known as TeamViewer Remote Control Application or Remote control software belongs to software TeamViewer (version 6, 7) or Teamviewer by TeamViewer GmbH (or TeamViewer Germany GmbH.ĭescription: TeamViewer.exe is not essential for the Windows OS and causes relatively few problems. The Acronis Remote Assistance connection will only be used to address an Acronis support file information TeamViewer.exe process in Windows Task Manager Please contact your Acronis Support representative if you have difficulties with the above.Īlso, please see the Acronis Privacy Statement. In case using Zoom is not possible, remote session can be done with Acronis Cyber Desktop Quick Connect.

Under Share Screen tab check the box Enable the remote control of all applications:.

Open Zoom Settings: click on account icon in the top right corner and select Settings in the menu:.

Start your Zoom application as Administrator.

If you already have a Zoom account and Zoom is installed on your machine, we recommend to explicitly enable remote control of applications: To enable clipboard sharing, go to the Zoom menu in the top of the screen, click Remote control and the select Share clipboard.

If at any step you see a message from User Account Control, allow Zoom to make changes:ĭuring remote support session, support representative may ask you to share clipboard, to be able to copy/paste text and commands between machines.

After connection is established, Acronis Support representative will request permission to remotely control your desktop.

The easiest method is to join with computer audio:

Choose an option to join the audio conference.

Agree to terms of service and privacy policy.

Enter your name and click Join meeting:.

When Zoom window opens, click Download now.

Click on the link that Acronis Support representative sent to you.

Solutionįollow the steps below if you do not have Zoom client installed: Acronis Support representative will send you a Zoom meeting invitation for a scheduled remote session.Īcronis respects your privacy, and no confidential or sensitive data is viewed or gathered. This is done to help troubleshoot a possible issue that you may have.

In some cases, an Acronis Support representative might ask you to have a Zoom session in order to access your computer remotely. Using Zoom for remote troubleshooting Introduction

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